Shipping & Returns
Everything you need to know about delivery and replacements
Shipping Information
Seasonal Glow Boxes
- Ships quarterly (March, June, September, December)
- Always free shipping
- Processed within 2-3 business days
- Delivery in 5-7 business days
Coverage & Restrictions
- All 50 U.S. states, Washington D.C., and Puerto Rico
- Cannot ship to P.O. boxes or APO/FPO addresses
- No international shipping currently available
- Tracking provided via email when shipped
Returns & Replacements
Unfortunately, we cannot accept returns on skincare products.
Due to health and safety regulations, we're unable to accept opened or used cosmetic and skincare products for return or exchange.
What We Offer
- Damaged items: Full replacement at no cost
- Incorrect items: We'll send the correct product
- Missing items: Immediate replacement shipment
- Quality issues: Product defects will be replaced
Cannot Replace
- Products you simply don't like
- Products used completely before reporting issues
- Products damaged due to misuse or storage
- Products past 60 days from delivery date
How to Request a Replacement
Email support@milesandmoon.com with photos of the issue. Most requests are approved within 24 hours.
Subscription Management
Cancel anytime before your next box ships
Cutoff dates: Last day of February, May, August, November
Changes
- Skip a box
- Change address
- Pause subscription (up to 3 months)
Cancellation
- Account dashboard
- Email support
- Phone call
Refunds
- Unshipped boxes: Full refund
- Annual plans: Prorated refund
- Shipped boxes: No refund
Need Help?
Phone Support
This policy may be updated periodically. Changes will be posted here with a new effective date.
Last Updated: May 22, 2025